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Standard Operating Procedure (SOP): Accessing Individual Mail Scale Email Inboxes

Objective:

This SOP outlines the steps required to access individual Mailscale email inboxes for the purpose of validating replies, conducting tests, or managing email responses using various email clients.

Tools and Resources:

• Email Client (e.g., Apple Mail, Edison Email, Mailspring, Thunderbird, Clean Email)
• CSV file with email account details

Procedure:

1. Choosing an Email Client

• Description: Select an appropriate email client for accessing your mail scale email inboxes.
• Steps:
  1. Consider using Edison Email, Mailspring, Thunderbird, Clean Email, or the Apple Mail client.
  2. For Windows users, find a suitable alternative or browse for the best options.
• Video Guide: Choosing an Email Client

Checklist:

• [ ] Selected an email client suitable for your operating system.

2. Adding Email Accounts to Your Chosen Client

• Description: Add your mail scale email accounts to the chosen email client.
• Steps:
  1. Open the email client and navigate to the settings or account settings section.
     • For Apple Mail, click on "Accounts" then "Add Account".
  2. Choose to add another account (not a Google account) and select "Mail Account" or similar option.
  3. Refer to your CSV file for the email address and IMAP password details.
  4. Enter the email address and IMAP password when prompted.
  5. Input the incoming (IMAP host) and outgoing (SMTP host) mail server details. Note: These are often the same.
  6. Ensure the account type is set to IMAP and leave other settings as automatic or default.
• Video Guide: Adding Email Accounts

Checklist:

• [ ] Navigated to the email client’s settings or account settings.